Frequently Asked Questions

If you have a question for us, please read our Frequently Asked Questions below to see if the answer is here. If you still need help, you can contact us using the link at the bottom of the page.

I'm a parent - can you help me?

You can become a member and go to the parents’ site. Here you can find articles and video tips for helping your child, and a resources page to help you search for the right songs, stories, games and activities for your child. You can also follow us and ask questions on Facebook and Twitter.

I’m a teacher - can you help me?

You can become a member and use our resources page to help you search for the right songs, stories, games and activities to use with your learners. You can also visit our TeachingEnglish website. There are lots of lesson plans, activities, articles and teaching tools in the Teaching Kids section.

I want to learn English - can you help me?

If you are an adult, have a look at our LearnEnglish website. If you are a teenager, try our LearnEnglish Teens site. If you are looking for a British Council course, visit our language courses page for more information or select your country from the list on our homepage.

Have you got any apps?

Yes! Find them on our Apps page.

Is LearnEnglish Kids a safe website for children?

We take online safety very seriously. All comments sent to the website are moderated. Adults can post their comments only on the parents' site. Kids can post their comments after the songs, stories, games and activities. Kids and adults can't post comments to each other, and no private messaging is possible for either children or adults.

How can I see or download the worksheets and flashcards?

In the 'Documents' section of the page, click on the worksheet, flashcards or other document in order to see it. If you want to download it, right click to save it to your computer.

How can I download the songs, stories and games?

It is not possible to download the animated songs, stories and games for copyright reasons. However, you can download our story transcripts, song lyrics, worksheets and flashcards. You can also download the audio for certain songs when you see a special link under it, e.g. “Download audio 1MB (right click and save)”.

The game or video doesn’t play.

Please check that you have the latest version of Adobe Flash Player installed. You can also view many of our songs and stories on our YouTube channel.

How can I change my password or email?

To change your password or email click on “My account” in the top left of the screen. This will take you to your profile. Click on 'Edit' and you can change your details there.

I forgot my password. What can I do?

Click here and enter your email address. You will be emailed a link - click on the link and you can choose a new password.

I want to comment on the site but I don’t know how.

You must be a member to comment. Only kids can comment on the content on the kids' site. Parents and teachers can only comment on the parents’ site. This is to help keep LearnEnglish Kids a safe online environment for children.

I sent a comment to the site but it hasn’t been published.

We aim to publish all comments on the site within 24 hours. We don’t publish comments that break our House Rules for kids or our House Rules for parents and teachers.

How can I stay in touch with LearnEnglish Kids?

Enter your email address on our newsletter subscription page and you will receive a free monthly newsletter telling you our news. You can also follow us on Facebook and Twitter.

I want to study in the UK.

Visit EducationUK for information about courses in the UK.

Can you recommend a course, school, or book?

Sorry, but we are not permitted to offer recommendations for courses, organisations, books or materials.

Can you send me some materials?

Sorry, but we aren’t able to send out any materials.

Can I buy a CD or DVD of the content of your website?

Sorry, but we don’t sell CDs or DVDs of our content at the moment. We know our animated songs and stories are very popular, and we will consider this for the future. It is possible to download a LearnEnglish Kids app though. You can find them on our Apps page.

Can my child or learners upload their work to your site?

At the moment, children can write on our site by leaving comments about our songs, stories, games and other activities, or on the many topics in our Your turn section. Unfortunately it’s not possible to upload any scanned work or their photos. Occasionally we run competitions for children to send us their entries - when we have a competition it will be announced on the site!

Can I create content or write for your site?

At the moment we use our in-house team to create new content such as videos, games or articles.

Can I use your content on my own website?

Please first check our terms of use. You can also email us with details of your request: learnenglish.kids@britishcouncil.org

My question wasn't answered here.

You can contact us here or email learnenglish.kids@britishcouncil.org